Booking Policies
Appointments
We offer a range of different appointment times to suite you including telehealth and telephone consultation amidst COVID-19. Appointments may be made in advance, or on the same day, by phone or in person or via our website/Automed systems. For walk-in appointments made on the day, reception staff will notify you of your approximate appointment time and how many patients are waiting ahead of your scheduled time. Please try to make a booking in advance to ensure your waiting time is kept short. We can arrange longer appointments as needed. Please advise the reception team if this is required. We provide online bookings through Automedsystems. Please go to the “Book Online” tab or download the Automed app and follow the prompts. Appointments will be confirmed via SMS through Automed with a valid mobile number. If you require an interpreter please advise reception staff on booking.
Results
You will be advised of your results by your doctor by follow up appointment. The doctor will make this arrangement with you at the time of consultation or will ask reception to call you for a follow up appointment if it was not arranged prior. It is not possible for reception staff to give test results over the phone. Results will only be discussed between you and your doctor during a consultation.
Patient Communication
TELEPHONE CALLS – All doctors are available to take calls, where appropriate. A message may be taken as we try to minimise interruptions during patient consultations. In an emergency you will be put through to a doctor or nurse.
SMS – The practice confirms appointments by SMS the working day prior to your appointment for patients with a valid mobile number. SMS will also be used to send routine reminders.
EMAILS – Emails can be received We are not encrypted to send or receive other information via email without patient consent.
