FAQ
Do you bulk-bill?
Yes, the majority of our patients are bulk-billed. We will continue to bulk-bill existing patients and those who are children under 16 and pension card holders. Please note that for new patients and patients that have not attended for more than 2 years, that each doctor may have a different fee structure. The GP registrars at our practice are bulk-billing.
Please see our fees page.
What is mixed- billing?
Mixed billing means that some eligible patients will continue to be bulk billed, while others will pay a ‘gap fee’ for GP consultations in addition to the amount paid by Medicare (the ‘rebate’, which is returned to the patient). Patients who will be bulk billed include:
- Children under 16 years old
- Healthcare card holders
- Pension card holders
How much will I be charged?
Please see our fees page.
How can I pay the fees and claim the Medicare rebate?
The fee will be determined after your consultation. Please see reception after seeing the doctor where you can pay by cash or card. To claim the rebate:
https://www.servicesaustralia.gov.au/medicare-claims?context=60092
How can I pay for my telehealth appointment?
We will call you to take credit card payment over the phone prior to your consultation. Please be available to provide credit card details to our friendly reception staff.
Why are you mixed billing?
For 15 years, Campsie Medical Practice has provided high quality, fully bulk-billed medical care to the local community. Over the years, despite increasing costs of operating a medical practice, we have resisted a movement to charge patients a gap fee.
Medicare rebates have not kept up with the rising cost of running a business, particularly a medical practice that needs to keep up with the latest technology, cover medical supplies and insurance and provide wages for skilled employees. For example, Inflation rose by 6.1% in 2022 however the rebate for a standard GP consultation increased by only 65 cents, a 1.6% increase from the previous year. So to continue to provide high quality care long term, we cannot rely on Medicare rebates alone.
Can I see a doctor without a Medicare card?
We welcome patients that use their Private Health Insurance or want to pay privately. We are also able to process this via our HICAPS/ EFTPOS terminal.
Do you offer Telehealth?
We offer phone and video consultations at patients request.
How do I book with a female GP?
Dr Pok, Dr Ngo, Dr Au and Dr Tasneem are the female GPs that work at this practice. Please book via our booking page or by calling the practice on 9789 3333.
